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FREQUENTLY ASKED QUESTIONS

How often are new fabrics added to the website?

We purchase new fabrics very often! These are usually added to the website when we have new shop items dropping or when we reopen the website after closing to catch up on orders. The best way to stay in the loop is by subscribing to our emails and watching our Insta stories.

What if the fabric I want is not listed under the item I want to order?

Most of the time, as long as the fabric is in stock, we can accommodate you and make the item you want with your fabric of choice. Please email us prior to purchasing at magicstitchesco@gmail.com or feel free to send us a message on Instagram @MagicStitchesCo to discuss your order.

Do you restock fabric prints? If so, how often?

We usually only restock popular fabrics. These restocks happen when we have new shop items dropping or when we reopen the website after being closed to catch up on orders.

How long will it take for my order to ship?

Most listings have an estimated turn around time written in the description. However, depending on the amount of items in your order and the amount of open orders, your order may take anywhere from 5-10 business days to be made, packed, and shipped.

Can you rush my order?

If an item is already made and ready to ship then yes we can rush your order. If your item is made to order, please make sure to email us prior to purchasing at magicstitchesco@gmail.com or to message us on Instagram @MagicStitchesCo to discuss your order.

Do you accept exchanges or returns?

Unless the item is damaged or defective by manufacture, we do not accept exchanges or returns. Your items are made to order so we strongly encourage you to please double check your measurements, colors, and anything else in your order before placing it so you don't end up with a color yarn you don't like, or a sleeve that doesn't fit your iPad. If you have any questions prior to ordering, we are always happy to answer them.

Can I still place an order even if I don't have a PayPal account?

Definitely! Go ahead and add your items to your cart and select checkout. You will then be able to select "Guest Checkout" instead of logging in to PayPal.

Where is my package?

Upon ordering you should receive a confirmation email. Once we ship your order, you should receive a shipping confirmation email with tracking number. Please allow 24 hours from when you receive that email to allow for your package to be scanned by USPS and then go ahead and track it. If you think your package may be lost or have any other questions regarding the status of your shipped package, you must contact USPS. Once your order is handed to the post office, it is unfortunately out of our hands. This leaves the recipient as the only one who can file a claim, etc.

My package was damaged during shipping. What should I do? Can you send replacements?

Keep in mind we are a small shop that consists of one person, with the occasional help from a sibling or significant other. As much as we would love to replace items for you, doing so would cause an inventory and monetary loss for us when we were not at fault for the damage.

In the event that your item/s would be damaged during shipping, we would kindly request that you file a claim through USPS and follow through with it until you're compensated for the package damage through them. 

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